Customer Service

Making a purchase could not be easier. Just browse our store, find any items that you wish to buy, select the required quantity and click on 'Add to Cart'. After you have finished your selection, click on 'View Basket', if you are satisfied, click on 'Checkout Now' and you will be asked for a few details that we need to be able to complete the order.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We accept credit card payment. You may send your credit card information via phone, fax, post or over the Internet. Credit card numbers send by the Internet are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. If you wish, we can open up a credit account for you, just give us a call. Our payment terms are 30 days EOM

Delivery charges are calculated seperately (UK mainland only). Goods will be normally be delivered within 3-4 working days as long as orders are placed before 1.00pm on the day of order. If your order is urgent, please let us know and we can upgrade your service to an overnight schedule. (An additional charge will be levied for this service). Please call us for delivery charges if goods are to be delivered outside of the UK mainland. All dates, times or periods for delivery of goods quoted by the seller are estimates only and the seller shall not be liable for failure to meet such estimates or for any costs, charges or expenses incurred by the buyer as a result of any delay howsoever caused.

In the unlikely event that an item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.
All orders are subject to VAT @ 20.0%

Goods are not sold for any particular purpose even if implied in the catalogue or product data sheets. In any event the buyer must satisfy themselves that the products are entirely suitable for their purposes. All implied terms and conditions and warranties relating to the quality and/or fitness for the purpose of any of the goods are excluded. The seller shall be under no liability whatsoever to the buyer for any indirect or consequential loss and/or expense (including loss of profit) suffered by the buyer arising out of breach of contract by the seller of this contract. In the event of any breach of contract by the seller, the remedies of the buyer shall be limited to damages. Under no circumstances shall the liability of the seller exceed the price of the goods.